FREE US SHIPPING AND RETURNS ON ALL ORDERS

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Frequently Asked Questions

WHAT DO YOU CHARGE FOR SHIPPING?

Based on your location, you can see our shipping rates and delivery times in the chart below.

Destination Order Total Shipping Cost Delivery Time
United States under $50 $5 3-5 Business Days
United States $50 or more FREE 3-5 Business Days
Rest of the World All Orders $10 5-15 Business Days

 

If you are outside of the US and would like a more detailed delivery estimate before ordering, please contact us at: info@sasqwatchco.com

WHAT IS YOUR RETURN POLICY?

We offer a 30-day return policy, so that you can trial our watches with no commitment.  If you need to return for any reason, you can submit our contact form  here or email us at:  info@sasqwatchco.com

HOW DO I CHANGE OUT MY WATCH STRAP?

Good question!  All of our watches and straps are interchangeable, so that you an mix and match your strap colors.  To remove your current strap, simple press back on the quick-change lever in the back of the strap, which will allow you to remove the strap from locked in location.  To install your new strap, align the pin away from the quick-change lever in to the hole, then press back on the lever and align the other pin.

ARE YOUR WATCHES COVERED UNDER WARRANTY?

Yes!  We offer an industry-leading 5-year warranty that covers general usage of our watch case and movement.  We offer this warranty because we stand behind the construction and quality of our watches.  For more details or if you need to make a claim, please email us at:  info@sasqwatchco.com

HOW ABOUT WATERPROOF?

Every Sasqwatch is water resistant to 5ATM or 50 meters, which means it is safe for swimming, rafting and other similar water activities.  We do  not recommend any sustained deep diving usage.

WHAT IS YOUR PRIVACY POLICY?

We take our customer's privacy very seriously, and we will never sell or give out any of your personal information.

DO YOU DO ANY GIVEAWAYS?

Yes we do!  Every month we pick an Instagram image tagged with the hashtag #SASQWATCHINTHEWILD and give the winner a $100 gift card to used on whatever they wish.  We also give a monthly $50 gift card a random customer that reviews a watch or product on our website.

WHAT IF I STILL HAVE A QUESTION?

Feel free to fill out our online contact form here or shoot us an email at:  info@sasqwatchco.com and we will get back to you as quickly as we can!